Welcome to the SallySaidSoStore FAQ section! We’ve compiled a list of common questions to help make your shopping experience seamless and enjoyable. If you don’t find the answer you’re looking for, feel free to contact us at support@sallysaidsostore.com.
Orders and Payments
Q: What payment methods do you accept?
A: We accept major credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, and Shopify Payments.
Q: Can I cancel or modify my order?
A: Orders can be canceled or modified within 24 hours of placement. Please email us at support@sallysaidsostore.com as soon as possible to request changes.
Shipping and Delivery
Q: What are your shipping times?
A: Our shipping times within the United States are 3-7 business days. Please allow an additional 1-2 business days for order processing.
Q: How can I track my order?
A: Once your order ships, you’ll receive a confirmation email with a tracking number and instructions to track your package.
Q: Do you offer international shipping?
A: At this time, we only ship within the United States.
Returns and Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unused, in their original packaging, and accompanied by proof of purchase. For more details, please visit our Return and Refund Policy page.
Q: How do I initiate a return?
A: Contact us at support@sallysaidsostore.com to request a return authorization and follow the provided instructions.
Q: When will I receive my refund?
A: Refunds are processed within 7-10 business days after we receive and inspect your return.
Products and Customization
Q: Can I customize my order?
A: Yes! Many of our products offer customization options. Simply follow the instructions on the product page to add your personal touch.
Q: What sizes are available?
A: Each product page includes a size chart to help you choose the perfect fit.
Q: How do I care for my print-on-demand apparel?
A: To keep your items looking their best, machine wash them inside out in cold water and tumble dry on low heat.
Contact Us
Q: How can I get in touch with customer service?
A: You can reach us at support@sallysaidsostore.com. We’re here to help with any questions or concerns!