At SallySaidSoStore, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, please review our return and refund policy below:
Returns
Eligibility
To be eligible for a return, your item must:
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Be unused and in the same condition that you received it.
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Be in the original packaging.
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Include the receipt or proof of purchase.
Return Window
Returns are accepted within 30 days of the delivery date. Items returned after this period will not be eligible for a refund or exchange.
Non-Returnable Items
Certain items are non-returnable, including:
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Custom or personalized products.
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Sale items or gift cards.
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Items marked as "final sale."
How to Initiate a Return
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Contact our customer service team at support@sallysaidsostore.com to request a return authorization.
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Once your return is approved, you will receive instructions on how to send the item back to us.
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Customers are responsible for the cost of return shipping unless the item is defective or damaged.
Refunds
Processing Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Partial Refunds
Partial refunds may be granted in the following cases:
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Items not in their original condition, damaged, or missing parts for reasons not due to our error.
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Items returned after the 30-day return window but within 45 days of delivery.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at support@sallysaidsostore.com.
Late or Missing Refunds
If you haven’t received a refund after the processing period, please:
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Check your bank account or credit card statement.
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Contact your bank or credit card company as it may take some time for the refund to post.
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If you’ve done all of this and still have not received your refund, contact us at support@sallysaidsostore.com.
Contact Us
If you have any questions or concerns about our return and refund policy, please reach out to us at:
Email: support@sallysaidsostore.com